Warranty
CordBrick Product Warranty
Coverage:
CordBrick LLC ("CordBrick") warrants to the original purchaser that its products, crafted from high-quality, food-grade silicone rubber, are free from defects in materials and workmanship under normal use. This warranty is valid for a period of three (3) years from the date of purchase.
What is Covered:
This warranty covers any defects in materials or workmanship, including major cosmetic defects, under normal use during the warranty period. Should a defect arise, CordBrick will refund the purchase price, crediting your original method of payment if possible, or alternatively, by mailing a check.
What is Not Covered:
This warranty does not cover problems caused by:
- Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
- Damage resulting from improper handling or installation, including abuses, accidents, unauthorized alterations, or modifications not executed by CordBrick or its authorized partners.
- Damage to a product that has been modified or altered without written permission from CordBrick.
- Cosmetic damage, such as minor scratches and dents, unless such damage is deemed a major defect and impairs the functionality or aesthetics of the product significantly.
- Damage from external causes such as collisions, fire, flooding, windstorm, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.
Claim Process:
To obtain warranty service, follow these steps:
- Contact Us: Reach out via our contact form on our website or email us directly at info@cordbrick.com with a detailed description of the issue.
- Proof of Purchase: Attach a copy of your sales receipt as proof of purchase.
- Photographic Evidence: Provide clear photos or a video showing the defect.
- Review and Response: Our support team will review your submission and respond promptly.
- Refund Processing: If the claim is approved, a refund will be processed within 30 days of claim approval.
Legal Rights:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing in this warranty affects your statutory rights as a consumer.
Modifications to the Warranty:
CordBrick reserves the right to modify the terms of this warranty at any time and without prior notice. All changes will be posted on our website and will apply to purchases made after the date of such changes.
Contact Information:
- Website: cordbrick.com/warranty
- Email: info@cordbrick.com
- Address: Cordbrick, LLC, 1650 Crayton Road, Naples, Florida 34102, USA